Extent and Duration of Warranty
TOUGHBOOKs do their job in conditions where other notebooks have long since given up. For security, you get a 3-year basic warranty on hardware defects that occur despite proper use. It also includes the accessories of the original package for 3 years (see below) and Panasonic peripherals for 1 year. Every TOUGHBOOK customer is entitled to our free collection and re-delivery service for Germany and Austria.
| Equipment | What is covered? | Warranty Period |
|---|---|---|
| Original packaging | All included in the original packaging, excluding batteries | 3 years (TOUGHBOOK notebooks) |
| External housing and components | AC adapters, internal drives, external enclosure, connectors, ports, standard keyboard, touchpad and mouse buttons, antennas and covers | 3 years |
| Consumables | Battery, LCD protection film, touch pen | 6 months |
| Software | Physical media (CD) | 60 days |
| Accessories | Warranty Period |
|---|---|
| Car chargers | 1 year |
| Battery chargers | 1 year |
| Port replicators | 1 year |
| Docking stations | 1 year |
| Additional power supplies | 1 year |
| Additional media expansion slots | 1 year |
| Memory modules | 1 year |
| Notebook bags | 1 year |
| Consumables | Warranty Period |
|---|---|
| Additional batteries | 6 months |
| Additional touchscreen pens | 6 months |
| LCD protection films | 6 months |
| Handles | 6 months |